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SHIPPING POLICY
Last updated: April 2026

PETI.pk delivers across all of Pakistan. We use trusted courier partners to ensure your order arrives safely and on time.

PROCESSING TIME
- Orders are processed within 1-2 business days after payment confirmation
- For Cash on Delivery (COD) orders, processing begins immediately after order placement
- Orders placed on Sundays or public holidays are processed the next business day

DELIVERY TIMEFRAMES
Major Cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad):
- Standard delivery: 2-3 business days
- Express delivery: 1-2 business days (available on request)

Other Cities & Towns:
- Standard delivery: 3-5 business days
- Remote areas: 5-7 business days

SHIPPING RATES
- Free delivery on all orders above Rs. 1,999
- Standard shipping: Rs. 200 for orders below Rs. 1,999
- Express shipping: Rs. 350 (available in major cities)

PAYMENT METHODS
- Cash on Delivery (COD): Available across Pakistan
- JazzCash: Instant payment
- EasyPaisa: Instant payment
- Bank Transfer: Order processing after payment confirmation

CASH ON DELIVERY (COD)
COD is available on all orders across Pakistan. Please ensure someone is available at the delivery address to receive and pay for the order. COD charges: Free (included in product price).

ORDER TRACKING
Once your order is dispatched, you will receive:
- An SMS with your tracking number
- Courier name and tracking link
You can also track your order by WhatsApping us: 0318-0562276

COURIER PARTNERS
We work with Pakistan's most reliable couriers:
- TCS Courier
- Leopards Courier
- Trax Courier
- M&P (More & More)

DELIVERY ATTEMPTS
Our courier will attempt delivery twice. If you are unavailable both times, the order will be returned to us. A re-delivery fee may apply.

DAMAGED OR LOST SHIPMENTS
If your order is lost in transit or arrives damaged, contact us immediately:
WhatsApp: 0318-0562276
Email: petiofficial1@gmail.com
We will resolve the issue within 48 hours.

CONTACT US
For shipping queries:
WhatsApp: 0318-0562276 (9 AM – 9 PM, Mon–Sat)
Email: petiofficial1@gmail.com

RETURN & REFUND POLICY
Last updated: April 2026

At PETI.pk, your satisfaction is our priority. We offer a straightforward return and refund process.

RETURN WINDOW
We accept returns within 7 days of delivery. After 7 days, we are unable to process returns or exchanges.

ELIGIBLE RETURNS — We accept returns if:
- The product is damaged or defective upon arrival
- You received the wrong item
- The product is significantly different from the description
- The product is unused and in its original packaging

NON-RETURNABLE ITEMS
The following cannot be returned:
- Products that have been used, worn, or opened (hygiene products)
- Beauty and personal care items once opened
- Items without original packaging
- Products damaged due to customer misuse

HOW TO RETURN
Step 1: WhatsApp us at 0318-0562276 within 7 days of receiving your order
Step 2: Send clear photos/video of the product issue
Step 3: Our team will review and respond within 24 hours
Step 4: If approved, we will arrange a free pickup from your address
Step 5: Replacement or refund will be processed within 5-7 business days

REFUND OPTIONS
Once your return is approved, you can choose:
- Replacement product (fastest option — same or equivalent item)
- Store credit (valid for 6 months on peti.pk)
- Bank transfer refund (JazzCash/Easypaisa — 3-5 business days)

CASH ON DELIVERY ORDERS
For COD orders, refunds are issued via JazzCash or Easypaisa to your registered mobile number.

DAMAGED IN TRANSIT
If your product arrives damaged:
- Take a video while opening the package
- WhatsApp the video to 0318-0562276 immediately
- We will arrange a replacement at no cost to you

EXCHANGE POLICY
We offer free exchanges for wrong size or color (where applicable). Contact us within 7 days of delivery.

CONTACT US
WhatsApp: 0318-0562276 (9 AM – 9 PM, Mon–Sat)
Email: petiofficial1@gmail.com

PETI.pk reserves the right to reject returns that do not meet the above conditions.